FAQ

General Questions

Will I need I.D?


If you are lucky enough to look under 25, you will asked for ID, which can include driving licence photocard or passport. Credit cards, Debit cards & student cards are not valid I.D. this event is for strictly over 18’s only.




Can I bring Children or those under 18?


Children are not permitted at any of our festivals, and entry is strictly over 18's.




Will there be food at the event?


Yes, there is food available to purchase at the festival, including Vegetarian and Gluten Free options. Only food purchased at the event can be eaten at the event.




Is re-entry permitted?


Yes, you can come back to the festival, we vary how this is managed including wristbands, stamps etc,




Do I need to bring my tickets?


Each ticket has an exclusive barcode, you will either need to bring a printed version of the ticket or you can show your ticket on a mobile device.




Do you post tickets?


In a big to be as green as possible, All our tickets are sent to you through a Ticketsource confirmation email.




I can't find my tickets


Tickets are sent instantly by email after purchasing via Ticketsource, they can go into your spam / junk folder so please check before contacting us. If not, please email us on info@proseccofestival.co.uk and we can re-send the confirmation email to you. If you still don’t receive the email again check your junk or spam folder.




What's included with my ticket?


Please click to visit our tickets page for further information as ticket types vary at each location.




Will there be seating?


The Prosecco Festival does provide some limited seating for General Admission tickets but is not guaranteed for every attendee unless you have purchased a VIP Tickets.




I cant make the event. Can I have a refund?


We are able to offer refunds only if the event has sold out and there are more than 21 days left before the festival. Please email info@proseccofestival.co.uk with your booking reference number and we can provide you with this information.




Can tickets be purchased on the day?


Entry tickets can only be purchased on the door if tickets are still available. To avoid disappointment we do recommend that you purchase yours in advance,




Where can I buy tokens?


Tokens can be purchased on the day (and are non refundable) using cash or card




Is there a dress code?


We don’t have a dress code for our festivals.




Are soft drinks available?


Yes, we serve soft drinks at all our festivals for any non-drinkers and we also serve non alcoholic Prosecco. For those who don’t like fizz & gin we serve Peroni as an alternative alcoholic option.




Is the festival inside?


Yes all of our Prosecco Festivals are inside the venues, unless your event states specifically otherwise.





Covid-19 Questions

What happens if the event can't happen due to Covid-19?


In the event of further lockdowns & restrictions no events will be cancelled. We will instead move all tickets to a new date, with all being trasferred to the new date. Our guest & staffs safety is always our primary concern, so the festivals will only take place when safe to do so.




What happens if I can not make the re-scheduled date?


We appreciate that rescheduled dates are not always suitable for all, so in this instance a voucher will be given for use at future events.




Will I need to wear masks etc?


All events have been rescheduled / are being rescheduled to Summer 2021. Currently we do not know what the regualtions will be, but the event will comply with whatever regulations are in place at the time.




Ive booked as a large group, can we still come together?


All events have been rescheduled / are being rescheduled to Summer 2021. Currently we do not know what the regualtions will be, but the event will comply with whatever regulations are in place at the time which will be communicated in advance.





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Frequently Asked Questions
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