FAQ

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Frequently Asked Questions

Frequently asked questions

How does Club Fizz work?

How does Club Fizz work?


Club fizz is the UK’s Prosecco Club. Every month our fizzy pixies handpick products for your monthly’ ’Box of Fizz’’, with the contents remaining a surprise until its delivered! Every box of fizz will include:

  • 2 Handpicked full size bottles of Prosecco from the Veneto region
  • 1 monthly full size ‘’Wild Card Fizz’’- this will vary every month, but will always be fizzy and always gorgeous! Think Moscato through to Rosato!
  • A mini 50ml measure of our ‘’Cocktail of the month’’ syrup, allowing you to make our fizzy cocktail at home.
  • A couple f mini nibbles for when the fizzy munchies hit
  • A 10% off discount card for online shop purchases & other excusive offers.




How much does it cost?


Club fizz costs £40 per month, though you can cancel at anytime.




Can I buy as a gift?


Club Fizz membership is an ideal gift. Head to our Club fizz gift area here: https://www.proseccofestival.co.uk/clubfizz-gift




Can I see what's in the box before I join?


We love surprising or members each month with their gorgeous ‘Box of Fizz’’, and keeping the surprise is important. We therefore don’t release the contents of each Box f Fizz in advance, but suggest you perhaps review our previous boxes to get a flavour of what to expect.




What does a monthly 'Box of Fizz' include?


While every month is a surprise, every ‘Box Of Fizz’ will include:

  • 2 Handpicked full size bottles of Prosecco from the Veneto region
  • 1 monthly full size ‘’Wild Card Fizz’’- this will vary every month, but will always be fizzy and always gorgeous! Think Moscato through to Rosato!
  • A mini 50ml measure of our ‘’Cocktail of the month’’ syrup, allowing you to make our fizzy cocktail at home.
  • A couple f mini nibbles for when the fizzy munchies hit
  • A 10% off discount card for online shop purchases & other excusive offers.
  • FREE UK mainland delivery




Can I exchange the contents of my Box Of Fizz?


Every product has been hand selected, but we do understand that not everything is always to everyone’s taste. Unfortunately we aren't able to offer any exchanges. We’re certain you’ll love next months!




Can I get a refund after delivery?


We don’t offer refunds on monthly subscription boxes after they have been delivered & unpacked.




I'm vegan - can I join?


While the majority of our fizz is vegan, some of our vineyards use non-Vegan fining processes. At present we’re not able to guarantee all wine will be vegan, but we’re working on this for the future.




I have a food allergy - can I join?


As each Box of Fizz is different, currently we’re not able to guarantee which allergens will be present in each Box of fizz, particularly in the case of our nibbles.





Membership Questions

Can I cancel?


We’re sorry you want to leave us. In order to cancel please email members@clubfizz.co.uk at least 7 days before your next payment is due to be taken. Each payment is taken the month prior for the delivery the following month e.g if you join in May you will receive your first box in June.

In order to find when your next payment is due:

  1. log into your account here using the email address used when joining Club fizz

  2. Head to the subscriptions tab in the dashboard.

  3. The payment date will show e.g 9th May.

If you cancel at least 7 days before this date your subscription will be cancelled i.e If you were to cancel 7 days before May 9th you would not receive your June box. However, if you don’t cancel within this time frame your payment will be taken with your box delivered, but no further boxes.




Do you offer alternatives to monthly memberships?


We don’t currently offer any other plans other than our monthly membership




I've cancelled, but want to re-join?


No problem, we would love to welcome you back – contact us at members@clubfizz.co.uk




I’ve joined and can’t wait to receive my box next month. However, I really want this months box too.


No problem, we can arrange this for you, simply contact us at members@clubfizz.co.uk





Account info

I need to change some details e.g address, name etc


No problem, contact us at members@clubfizz.co.uk – the team are ready to help!





Delivery information

When will I receive my Box of fizz?


As with all subscriptions Club Fizz works a month behind i.e if you join in April your first box will be delivered in May. Club fizz boxes are delivered between the 3rd and the 15th of the month – we will always send tracking information – so keep your eyes peeled!




I might not be home for delivery


Fear not, you will always receive a tracking number allowing you to manage this





Order issues

Something is missing from my box


We’re sorry to hear this! While rare, mistakes can happen, particularly as our boxes are all hand filled by human beings! Get in touch with us at members@clubfizz.co.uk and we’ll be happy to resolve this.




My delivery has arrived damaged.


That’s not good news! Most deliveries take place smoothly, however, it sounds like this isn’t the case in this instance. Please get in touch with further information and remember to take some images members@clubfizz.co.uk





Become a partner

Want to feature in our Club Fizz?


If you would like to feature in our monthly ‘Box of fizz’’ or our UK wide events please get in touch with us at Jessica.rice@clubfizz.co.uk





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