FAQ’s

If you are lucky enough to look under 25, you will asked for ID, this event is for strictly over 18’s only.  Children are not permitted at any of our festivals.

Yes, there is food available to purchase at the festival, including Vegetarian and Gluten Free options. Only food purchased at the event can be eaten at the event.

Yes, you can come and go as you please during your session. Just present your wristband.

Each ticket has an exclusive barcode, you will either need to bring a printed version of the ticket or you can show your ticket on a mobile device.

All our tickets are sent to you through a Ticketsource confirmation email.

Tickets are sent instantly by email after purchasing via Ticketsource, they can go into your spam / junk folder so please check before contacting us.  If not, please email us on info@proseccofestival.co.uk and we can re-send the confirmation email to you. If you still don’t receive the email again check your junk or spam folder.

Please click to visit our tickets page for further information.

The Prosecco Festival does provide some seating for General Admission tickets but is not guaranteed for every attendee unless you have purchased a VIP Tickets.

We are able to offer refunds to tickets if the event has sold out up to 21 days prior to the event. Please email info@proseccofestival.co.uk with your booking reference number and we can provide you with this information.

Entry tickets can only be purchased on the door if tickets are still available. To avoid disappointment we do recommend that you purchase yours via ticketsource.co.uk/prosecco-festival. Tokens can be purchased on the day (and are non refundable) using cash or card.

We don’t have a dress code for our festivals.

Yes, we serve soft drinks at all our festivals for any non-drinkers and we also serve non alcoholic Prosecco.  For those who don’t like fizz we serve Peroni as an alternative alcoholic option.

Yes all of our Prosecco Festivals are inside the venues.

My festival date has been postponed?

For the safety of our customers and staff we have postponed events taking place between March and May 2020. We have now extended this further to August 2020. No events have been cancelled, only postponed. While we are  working tirelessly to get a new date for each event, some venues are currently closed, and therefore there are no staff to discuss new dates with. Your ticket will be automatically transferred to the new date, and we will be in touch with further information as soon as we are able.

What if I’m unable to make the new date?

Needless to say, we very much hope you’ll be able to join us, and as an industry its safe to say we will need your support more than ever. However, if you’re unable to make the date we will send a list of alternative venues and dates which we can therefore transfer your booking to including 2021 – at no additional cost to you avoiding any cost increases due to take place in 2021.

Events after August 2020?

As it stands, we are awaiting further information from the Government, so events scheduled after this date are scheduled to take place normally. However, please rest assured that these events will only take place if deemed safe by Governing bodies to do so. We will be in touch closer to the date of these events. Our standard terms and conditions therefore apply.

Safety?

The safety of our customers and staff has always been, and continues to be our number 1 priority. Please rest assured that events will only take place when its safe for them to do so, and all guidelines relevant to this will be followed, with full risk assessments and measures in place. We will be able to tell you more in due course.

Should you have any questions not covered above, please get in touch at info@proseccofestival.co.uk